Payment & Refund Policy
How you pay for 1001SMS, when you get money back and where it goes. You pay only for what you buy, a number that gets no SMS costs you nothing, and a card or bank top-up you haven't used can go back to you within 48 hours.
Last updated: 10 October 2026
- No SMS on a temporary number? The full price goes back to your balance.
- Card or bank top-up you haven't used? Ask within 48 hours and get the full amount back.
- Crypto top-ups are final: blockchain payments can't be reversed.
- A person checks every refund request, within 2 business days.
When you get money back
Find your situation. The sections below explain each one.
- Temporary number, no SMS arrivedYes, automaticYour balance, at onceYour balance, at once
- Unlimited virtual number, no SMS in the first 120 minutesYes, automaticYour balance, at onceYour balance, at once
- Per-service virtual number, after purchaseNoNot refundedNot refunded
- eSIM order that failedYes, automaticYour balance, at onceYour balance, at once
- eSIM that doesn't work because of a fault we confirmYes, on requestYour balance, after we checkYour balance, after we check
- eSIM delivered, installed or notNoNot refundedNot refunded
- Card or bank top-up, nothing bought since, asked within 48 hoursYes, on requestThe card or account you paid from, after reviewThe card or account you paid from, after review
- Top-up after you bought something, or older than 48 hoursNoStays on your balanceStays on your balance
- Crypto top-upNoStays on your balanceStays on your balance
- Bonuses, promo creditsNoNot refundedNot refunded
How paying works
1001SMS works on a prepaid balance in US dollars. You top it up, then buy numbers and eSIMs from it.
- Top up with a bank card, a bank transfer or a fast bank payment (such as SBP), or cryptocurrency. The methods you see depend on your country.
- Card and bank payments are handled by our payment partners on their own secure pages. Some methods add a payment fee: you see it, and the total you will be charged, before you pay.
- Your balance goes up as soon as the payment is confirmed. A crypto payment needs network confirmations first, which usually takes a few minutes.
- Prices are in US dollars and shown before you buy. You pay only for what you buy: no subscription and no monthly fee. A virtual number set to renew automatically is paid from your balance at each renewal.
- Prices can change over time. A change never affects what you have already bought.
Numbers and eSIMs: refunds to your balance
When something you bought doesn't deliver, the money goes back to your 1001SMS balance and you can use it straight away.
Temporary numbers
- No SMS? Cancel the number on its page and the full price returns to your balance at once.
- If you don't cancel, we refund it for you once its time runs out without an SMS.
- Some numbers can be cancelled only a minute or two after you buy them.
- Once an SMS has arrived, the number has done its job and isn't refunded, even if the app then rejects the code.
Virtual numbers
- Unlimited numbers: if no SMS arrives within 120 minutes of purchase, we cancel the number and return the full price to your balance automatically. You can also cancel it yourself in that time.
- After its first SMS, or after 120 minutes, an unlimited number is no longer refundable.
- Per-service numbers (for one app) can't be cancelled or refunded once bought.
- A renewal pays for the next term in advance and isn't refunded. You can turn off automatic renewal any time before the term ends.
eSIMs
- If an eSIM order fails, the full price returns to your balance automatically.
- Once an eSIM is delivered (you can see its QR code), it isn't refundable, whether or not you have installed it.
- If it doesn't work because of a technical fault that we confirm, we refund the price to your balance. Write to support with your order ID.
- Before you buy, check that your phone supports eSIM and isn't locked to one carrier.
Refunds to your balance stay on your balance: they don't go back to your card. Your balance history in the account menu shows every refund.
Top-ups: refunds to your card or bank
Topped up and changed your mind? If you haven't used any of it, you can have it back.
You can get a top-up back when
- You paid by bank card or bank transfer, not crypto.
- You ask within 48 hours of the payment.
- You haven't bought anything since that top-up: no number and no eSIM.
- The whole amount is still on your balance.
How to ask
- 1Press Request a refund below, or open the AI assistant in the bottom corner of the screen and ask for one. It checks your top-ups and shows a Request refund button under each one that qualifies.
- 2Press Request refund. Or write to support on Telegram or by email with the date and amount of the payment.
- 3A person checks the request and sends the money back. Please don't buy anything with the balance meanwhile: a purchase before the refund makes the top-up non-refundable.
We review every request within 2 business days. After we send a refund, your bank usually shows it within 3 to 10 business days.
Example: you top up $50 by card and pay $59 with the payment fee. You buy nothing and ask for a refund a day later: $59 goes back to your card and $50 comes off your balance. If you had bought a $2 number in between, that top-up could no longer be refunded, and the $48 left would stay on your balance to use.
Crypto is final. Cryptocurrency payments can't be reversed, so crypto top-ups are never refunded. Send the exact coin, network and amount shown on the payment page: coins sent on the wrong network or to an expired address may not be recoverable.
What we don't refund
So there are no surprises.
- Crypto top-ups.
- Card and bank top-ups after anything has been bought with the balance, or after 48 hours. What is left stays on your balance to use.
- Numbers that received an SMS, even if the app rejects the code later.
- Per-service virtual numbers, renewals, and unlimited numbers after 120 minutes or after their first SMS.
- Delivered eSIMs, unless a fault we confirm stops them working.
- Bonuses, promo codes and free credits. Referral rewards follow the referral program's own rules.
- Decisions of the app or website you sign up to, such as refusing a number or blocking an account.
- Money on an account closed for breaking our Terms of Use.
Payment problems, chargebacks and misuse
Charged, but your balance didn't go up
This isn't a refund case: the money is yours to use. Send support the date, amount and payment method (a receipt or screenshot helps), and we will find the payment and credit your balance.
Chargebacks
Please talk to us before you dispute a payment with your bank: we can usually sort it out faster. While a dispute is open, we may suspend the account and its balance until it is resolved.
Misuse
We may refuse a refund and close the account in cases of fraud, payments made with someone else's card, repeated top-up and refund cycles, or several accounts used to get around these rules.
EU customers: right of withdrawal
Our numbers and eSIMs are digital services delivered as soon as you buy them. When you buy one, you ask us to deliver it at once and agree that your right of withdrawal ends once it is delivered.
Top-ups you haven't used are covered by the top-up refund rules above. Nothing in this policy limits the rights you have under the law of your country.
Questions about payments and refunds
Yes, if you paid by card or bank transfer, haven't bought anything since and ask within 48 hours. Ask the AI assistant for a refund and press Request refund, or write to support. The full amount you paid goes back to your card or account.
Cancel the temporary number on its page and the full price returns to your balance straight away. If you leave it, we refund it automatically once its time runs out without an SMS. Then try another number or country.
Refunds to your balance are instant. A top-up refund to your card or bank is reviewed within 2 business days, and your bank usually shows it 3 to 10 business days after we send it.
No. Once anything has been bought with the balance, that top-up can't be refunded. The rest stays on your balance for numbers and eSIMs.
Write to support with the date, amount and payment method, plus a receipt if you have one. We find the payment and credit your balance. This isn't a refund: the money is yours to use.
First check that the eSIM line is on, that data roaming is on for it, and that it is the line chosen for mobile data. If it still fails, message support with your order ID. If we confirm a fault, we refund the price to your balance.
An unlimited number can be cancelled within 120 minutes of purchase if no SMS has arrived, and the full price goes back to your balance. We also do this for you automatically. Per-service numbers can't be cancelled once bought.
Questions about a payment?
Our support team answers payment and refund questions on Telegram and by email. We reply within 1 to 2 business days, often much sooner.
The assistant checks your top-ups and shows which ones you can get back. Sign in first, so it can see them.